The Customer Success team is growing: Hiring the next Customer Success Manager

• Snowfox.AI automates the coding and routing of non-purchase invoices using AI. The process of handling non-purchase invoices is one of the most time-consuming tasks in financial management and involves a significant amount of manual work. With our developed AI, the non-purchase invoice process can be largely automated, minimizing the need for manual labor.
  
  
• We leverage the latest technologies, cloud architectures, and data science tools to build the world's most advanced AI accounting solutions. We are tackling a significant and genuine problem, one that has a considerable impact on our customers' competitiveness.

Snowfox.AI's mission is to be the best partner in increasing data quality and speeding up invoice handling in financial management.

Your responsibilities as a CSM:

• Being the primary point of contact for the clients in your portfolio and ensuring their success with our service.
• Advising clients in increasing the automation level of their purchase invoice processes.
• Being involved in technical implementations to ensure strong relationships with the clients from the very beginning.
• Offering new features and services to enhance customer value (upsell & expansion).
• Collaborating across our various functions, including sales, marketing, service development, and product. 
• Translating our customer needs and requests into scalable product features and abilities.

We expect from you:

• You enjoy working with customers and are interested to understand their business needs.
• You are a self-driven professional who carries out their responsibilities but also cares for the common good.
• An understanding of SaaS business processes and the ability to independently develop them.
• Previous experience (3+ years) in Customer Success roles, B2B sales, or key account management.
• Problem-solving skills and a proactive attitude.
• A passionate and curious approach to software and technology; data analysis skills is a plus.
• An understanding of financial management is beneficial but not required. However, a natural interest in these areas will help you succeed faster in this role.
• You can communicate fluently with both customers and internal stakeholders in English; proficiency in Finnish and/or Swedish is a plus.
• Permanent residence in Finland. 

We offer you:

• A responsible role in the Customer Success team.
• A permanent position in a rapidly growing and internationalizing company.
• New office facilities in the center of Helsinki and flexible opportunities to influence your work, including remote work options within Finland.
• An inspiring work community that encourages you to become the best in your role!